This privacy policy explains how Fresh Food (referred to as “we,” “us,” or “our”) uses the personal information you provide to us when using our service, including but not limited to our website and mobile applications (apps). We are committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Google Play’s User Data Policy.
Entity Information:
- Entity Name: Fresh Food
- Registered Business Address: No: 2, Unit F1, First Floor, Sriram Nagar, Navalaur, Chennai – 600130, India
- Email: info@freshfood.com.my
What information do we collect about you?
We collect personal information from you when you order goods or services from us or use our website. This may include the following types of personal information:
- Name
- Address
- Email address
- Phone number
- Payment information
- Other necessary details as required for the specific service.
We may also collect information when you complete any customer surveys or interact with our website. Additionally, website usage information may be collected using cookies. For more information on the use of cookies, please refer to the “Cookies and Google Analytics” section below.
Cookies and Google Analytics
Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work effectively and provide information to website owners. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze how you use the website. The data generated by the cookies regarding your website usage will be transmitted to and stored by Google on servers located in the United States.
If this website anonymizes IP addresses, your IP address will be truncated by Google within an EU member state or other EEA state before being sent to the US. Only in rare circumstances will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators, and provide other services related to website activity and internet usage. Google will not associate your IP address with any other data held by them.
You have the option to reject the use of cookies by adjusting the relevant settings in your browser. However, please note that doing this may restrict your access to the full functionality of this website. By using this website, you consent to Google processing data about you in the manner and for the purposes mentioned above. Additionally, you can prevent Google from collecting information (including your IP address) through cookies and processing this information by downloading and installing this browser plugin: Google Analytics Opt-out.
For more information about cookies, including how to view which cookies have been set and how to manage and delete them, please visit this Wikipedia page.
How will we use the information we collect from you?
We will use the information we collect from you for the following purposes:
- Processing your order and managing your account: We will use your information to process your orders, provide the goods or services you requested, and manage your account with us.
- Communication and marketing: We may use your information to communicate with you about your orders, respond to your inquiries, provide customer support, and send you important updates or notifications related to our services. We may also use your information to email you about other products or services that we think may be of interest to you. However, we will only send you marketing communications if you have given your consent or if it is otherwise allowed by applicable law. You can opt out of receiving these communications at any time by following the instructions provided in the communications or by contacting us directly.
- Fraud prevention and security: We may use your information to detect and prevent fraudulent activities, unauthorized access, or other security incidents.
Sharing your personal information
We may share your personal information with third-party service providers who help us provide our services to you. These may include payment processors, shipping companies, customer service providers, or other trusted partners who assist us in operating our business. We may also share your information with our business partners or affiliates for marketing purposes, but only if they have agreed to comply with our privacy policy or have privacy policies that are consistent with ours.
GDPR Compliance and Data Subject Rights
As a company committed to GDPR compliance, we respect your rights as a data subject. This includes the following rights:
- Right to access: You have the right to request access to the personal information we hold about you. If you would like to exercise this right, please contact us using the information provided at the end of this policy.
- Right to rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of your information.
- Right to erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.
- Right to restrict processing: You have the right to request the restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or when the processing is unlawful.
- Right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.
- Right to object: You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.
If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws.
Google Play User Data Policy
In addition to our commitment to GDPR compliance, we also adhere to Google Play’s User Data Policy, which can be found here. This policy outlines additional requirements and standards for the handling of user data in apps available on the Google Play Store.
Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect or use personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete that information as soon as possible.
Changes to our privacy policy
We may update our privacy policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to our privacy policy by posting the updated policy on our website or by sending you an email or other communication.
Data retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we no longer need to retain your personal information, we will securely delete or anonymize it.
Contact us
If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at info@freshfood.com.my or here.
By using our service, you acknowledge that you have read, understood, and agree to the terms of this privacy policy, including the inclusion of GDPR-related policies, adherence to Google Play’s User Data Policy, and the option to delete user accounts.
- What information do we collect about you?We collect personal information from you when you order goods or services from us or use our website. This may include your name, address, email address, phone number, payment information, and other necessary details. We may also collect information when you complete any customer surveys or interact with our website. Additionally, website usage information may be collected using cookies. For more information on the use of cookies, please refer to the “Cookies and Google Analytics” section below.
- Cookies and Google Analytics Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work effectively and provide information to website owners. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze how you use the website. The data generated by the cookies regarding your website usage will be transmitted to and stored by Google on servers located in the United States.If this website anonymizes IP addresses, your IP address will be truncated by Google within an EU member state or other EEA state before being sent to the US. Only in rare circumstances will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators, and provide other services related to website activity and internet usage. Google will not associate your IP address with any other data held by them.You have the option to reject the use of cookies by adjusting the relevant settings in your browser. However, please note that doing this may restrict your access to the full functionality of this website. By using this website, you consent to Google processing data about you in the manner and for the purposes mentioned above. Additionally, you can prevent Google from collecting information (including your IP address) through cookies and processing this information by downloading and installing this browser plugin: https://tools.google.com/dlpage/gaoptout. For more information about cookies, including how to view which cookies have been set and how to manage and delete them, please visit HTTP cookie .
- How will we use the information we collect from you?We will use the information we collect from you for the following purposes:Processing your order and managing your account: We will use your information to process your orders, provide the goods or services you requested, and manage your account with us.
- Sharing your personal information: We may share your personal information with third-party service providers who help us provide our services to you. These may include payment processors, shipping companies, customer service providers, or other trusted partners who assist us in operating our business. We may also share your information with our business partners or affiliates for marketing purposes, but only if they have agreed to comply with our privacy policy or have privacy policies that are consistent with ours.
- Communication and marketing: We may use your information to communicate with you about your orders, respond to your inquiries, provide customer support, and send you important updates or notifications related to our services. We may also use your information to email you about other products or services that we think may be of interest to you. However, we will only send you marketing communications if you have given your consent or if it is otherwise allowed by applicable law. You can opt out of receiving these communications at any time by following the instructions provided in the communications or by contacting us directly.
- Children’s privacy: Our services are not intended for use by children under the age of 13. We do not knowingly collect or use personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete that information as soon as possible.
- Fraud prevention and security:We may use your information to detect and prevent fraudulent activities, unauthorized access, or other security incidents
- GDPR Compliance and Data Subject Rights: As a company committed to GDPR compliance, we respect your rights as a data subject. This includes the following rights:
-
- Right to access: You have the right to request access to the personal information we hold about you. If you would like to exercise this right, please contact us using the information provided at the end of this policy.
- Right to rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of your information.
- Right to erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.
- Right to restrict processing: You have the right to request the restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or when the processing is unlawful.
- Right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.
- Right to object: You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.
-
- Children’s Privacy : Our services are not intended for use by children under the age of 13. We do not knowingly collect or use personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete that information as soon as possible.
- Changes to our privacy policy :We may update our privacy policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to our privacy policy by posting the updated policy on our website or by sending you an email or other communication.
- Data retention We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we no longer need to retain your personal information, we will securely delete or anonymize it.
- If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at:https://freshfood.com.my/#contactus